Knowledge Base
Knowledge Base
Announcements
Making Videos
- ★ How To Make a Character Face Away from the Camera
- ★ Whiteboard Animation Tutorial
- ★ How To Import PowerPoint Presentations Into GoAnimate
- ★ How To Make A Video With GoAnimate
- ★ Lip Syncing Best Practices - How To Make Your Characters Talk
- ★ Can I upload my own characters?
Publishing Videos
- ★ Video Player and Converter FAQ
- ★ How do I copy scenes?
- Video Format Comparison
- How to share a video via email?
- How to Upload a GIF to Facebook
- How Can I Password-Protect A Video?
Account
- ★ Can I Log Into GoAnimate With My Facebook Account?
- ★ Cancellation Policy
- ★ If I cancel my subscription and want to edit my videos later, can I do that?
- Payment Methods
- GoAnimate Support Hours
- Payment error, what does it mean?
Free Trial / Pre-sales
- What is the pricing for a 5+ seat GoTeam subscription?
- How do I activate my 14-day free trial?
- Is There a Pay-Per-Video Option?
- What Is The Difference Between GoAnimate And GoAnimate For Schools?
- I shared a video created with a 14-day free trial. Will the link still work after the trial expires?
- Watermarks: Free Trial vs. GoPublish
Tip of the Week
- ★ Character Rear View
- ★ Watch Video Vertically (9:16 Aspect Ratio)
- ★ Resizing GIFs (GoTeam Subscribers)
- ★ Removing Colors from Tray
- ★ Character Diversity
- ★ Adding Closed Captions
Collaboration with GoTeam
- ★ GoTeam: How do I invite people to join my GoTeam account?
- ★ How to Share a Video with a GoTeam Member
- Copying Custom Characters from One Account to the Other
- Deleting a Shared Video
- How To Add Seats (GoTeam)
- How to Pause a Member's Seat (License)
Technical Support
- ★ Why can't I sign up for a 14-day free trial with a temporary email address?
- ★ GoAnimate Whitelisted URLs - UPDATED 5/5/18
- Are tablets and other mobile devices supported on GoAnimate?
- How do I enable flash in my browser?
- How to enable flash in Microsoft Edge
- How to enable flash in Safari
Known Issues
- ★ GIF Feature Currently Not Available for Vyond Premium Users
- Video Preview not Playing
- Black screen instead of thumbnail
- Problems Loading Content In GoAnimate
- Unable To Download Videos In 1080p Resolution
- Video Maker Unable To Load - IE11 / Microsft Edge / Flash version 26
Legal / Terms of Use
- Using Social Media Icons in GoAnimate Videos
- Open Source Attribution
- May I Create A TV Commercial Using GoAnimate?
- Where can I learn about Creative Commons licensing?
- When To Transfer Commercial Rights To A Video
- Does my license include the right to sell videos to others?
Getting Started
Community
Getting Started Guide
- Whiteboard Animation Features
- Getting started (1-7) - Drag & drop templates
- How To Customize Your Video
- Getting started (3/7) - Publishing your video
- Getting Started (4/7) - How To Import Assets Into GoAnimate
- Getting Started (5/7) - How To Add Narration & Dialogue
GoAnimate Webinars
- Videomaker Pro Tips
- Introduction To GoAnimate
- Intermediate Course
- Advanced Course
- Creating Professional Videos - Video Infographics
- Creating Professional Videos - Whiteboard Animation Course