Technical Support FAQ

You are using the GoAnimate video maker, and experiencing a few technical issues. Try a few of these troubleshooting steps to identify what it could be:

  1.     Clear your cache. See how here.
  1.     Try a different browser. See how here.
  1.      Connected to a company network? And GoAnimate is not loading? Please contact your IT department with the following information from the article here: Whitelist URL
  1.     Make sure you have the latest version of Flash installed on your computer. Check here
  1.     Increase the resources allocated to Flash. Learn more here.


If you have tried the steps above, and still have not seem to find a fix to your problem, please visit, take a screenshot of the results displayed on the screen, and send it to Our customer support would be happy to assist you further.


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