GoAnimate works with Adobe Flash to create animated videos. As such, any device that does not fully support Flash will not work correctly with many features in GoAnimate. This includes tablets and smart phones.
To create videos hosted on GoAnimate, please use a PC or Mac with one of the following browsers, and the latest Flash plug-in:
- Internet Explorer (Version 9 or later)
As of February, 2016 and as part of our transition from Flash to HTML5, GoAnimate released a new Video Player in February of 2016 that does not rely on the Flash plug-in. If your videos are compatible with the new player, it means they can be watched on mobile devices and web browsers that do not have the Flash plug-in installed.
If a video is not compatible with the new player it will automatically use the legacy player, which requires Flash. If the device being used to view the video does not support Flash, or your company has restricted access to Flash, a message will appear saying that the video cannot be viewed without the Flash plug-in.
If you see this message, please switch to a device, or environment, that supports Flash; or contact the video's creator and ask for a downloaded copy of the video instead.
For assistance, or more information, please contact us at firstname.lastname@example.org.