Internet Explorer Cannot Display The Web Page

If you get an error message when trying to access GoAnimate's web site that looks like the one below, chances are good that your version of Internet Explorer is configured to only support older connection protocols.



To solve the problem, enable TLS 1.2, by following these steps:

Step 1 - Open Internet Explorer and click the Tools button

Step 2 - Select the Advanced tab, as shown below

Step 3 - Click the box that says Use TLS 1.2



If you are still having trouble, try a different browser. GoAnimate also works with:

  • Chrome
  • Firefox
  • Safari



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