Black Screen Flashes When Previewing Video In Safari

Date:  2/23/16

Description: When previewing a video with the new HTML5 Video Player, customers using the Safari browser may notice a very brief flashing of black screens at the beginning of the playback session.

Scope: Limited to the Safari browser and the HTML5 Video Player.

Workaround: Use Chrome, Firefox, or IE 9, 10, or 11.

Solution: This is a bug in Safari's rendering of HTML5 and is not fixable by GoAnimate. As such, the only solution is to use a different browser or wait for a newer version of Safari, that corrects the problem.


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