Description: When trying to place a call to our Support line (888-360-9639), people making the call from Skype are unable to get through. This is a known issue.
Scope: All calls initiated from Skype.
Work-around: Following these steps will allow you to reach us using a Skype connection:
1. Enter +118883609639 on dial-pad (Adding an extra 1 here before 1-888-360-9639)
2. Click on SMS
3. Click on the Phone icon
4. Call the number
After the first call goes through successfully, you will be able to call with Skype by dialing the number as normal (1-888-360-9639).